Versand & Lieferung

At Cleenova Supermarket, we strive to ensure that your order is processed, shipped, and delivered in a timely and efficient manner. Below you will find details regarding our shipping options, delivery times, and related information.

1. Processing Time

  • Orders are typically processed within 1-3 business days after payment is received. Please note that processing times may vary during peak seasons or sales events.

2. Shipping Time

Once your order has been processed, shipping times will depend on the destination and shipping method selected. The estimated delivery time for standard shipping is 7-14 business days from the date of shipment.

3. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time is 7-14 business days.
  • Expedited Shipping (if applicable): Faster shipping options may be available for certain locations. Delivery time will vary, and additional charges may apply.

4. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected, the size and weight of the package, and the destination. Any applicable taxes or customs duties are the responsibility of the recipient.

5. Tracking Your Order

Once your order has shipped, you will receive an email confirmation with your tracking number. You can use this number to track the status of your shipment through the carrier’s website.

6. International Shipping

Cleenova Supermarket currently offers international shipping to select countries. Delivery times for international orders may vary based on customs clearance and local delivery services. International customers are responsible for any customs duties or import taxes.

7. Delivery Delays

While we aim to meet our estimated delivery times, there may be circumstances beyond our control, such as customs delays or unforeseen weather conditions, that may impact delivery times. If your order is delayed, please contact us at support@cleenova.com, and we will assist you in tracking your package.

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our Customer Support team at support@cleenova.com as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order.

9. Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. Cleenova Supermarket is not responsible for delays or missed deliveries due to incorrect or incomplete shipping addresses.