Rücksendungen und Rückerstattungen

At Cleenova Supermarket, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds policy.

1. Returns Eligibility

To be eligible for a return, your item must:

  • Be unused, in the original packaging, and in the same condition as when you received it.
  • Be returned within 30 days of the delivery date.
  • Include the original receipt or proof of purchase.

Certain items are non-returnable, including:

  • Gift cards.
  • Perishable goods (such as food, flowers, or plants).
  • Personal care items (such as makeup, skincare, or hygiene products) once opened.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at support@cleenova.com or call [Insert Phone Number] to request a return authorization.
  2. Pack the item securely in its original packaging, including any accessories, manuals, or promotional items.
  3. Ship the item back to the return address provided by our Customer Support team. Please note that the shipping cost for the return may be your responsibility unless the item is defective or the wrong product was sent.

3. Refunds

Once your return is received and inspected, we will send you an email notification of receipt and inform you of the approval or rejection of your refund.

  • Approved Refunds: Your refund will be processed, and the credit will automatically be applied to your original payment method within 7-10 business days.
  • Non-Approved Returns: If your return is not approved, the item will be sent back to you, and no refund will be issued.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@cleenova.com with your order details.

5. Late or Missing Refunds

If you haven’t received your refund within the expected time:

  1. Check your bank account or credit card statement.
  2. Contact your credit card company or bank, as processing times may vary.
  3. If you’ve done this and still haven’t received your refund, please contact us at support@cleenova.com for further assistance.

6. Shipping Costs for Returns

Shipping costs for returns are non-refundable unless the return is due to an error on our part (such as receiving a defective item or the wrong product). If you receive a refund, the cost of return shipping may be deducted from your refund.

7. Exceptions

In some situations, only partial refunds may be granted, such as:

  • Items that are not in their original condition, damaged, or missing parts due to no fault of Cleenova Supermarket.
  • Items returned more than 30 days after delivery.