Cleenova Digital Millennium Copyright Act (DMCA) Policy

Cleenova respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We are committed to protecting the legal rights of creators and copyright owners and will take appropriate action in response to any copyright infringement.

1. Submitting a DMCA Copyright Infringement Notice

If you are the copyright owner or authorized to act on behalf of the copyright owner, you can submit a valid copyright infringement notice under the DMCA. Please ensure your notice includes the following information:

  • Description of the copyrighted work: Provide a detailed description of the copyrighted work you claim has been infringed.
  • Location of the infringing material: Clearly identify the specific URL or location on our website where the alleged infringing material is found.
  • Contact information: Provide your name, address, email address, and telephone number so we can contact you.
  • Statement: Include the following statements:
    • “I have a good faith belief that the use of the material complained of is not authorized by the copyright owner, its agent, or the law.”
    • “The information in this notification is accurate, and I am the copyright owner or am authorized to act on behalf of the copyright owner.”
  • Signature: Your physical or electronic signature.

Please send your DMCA copyright infringement notice to:
Email: support@cleenova.com
Address: Lot B5.2, Road N10, Lot B7.2, Factory A16.2, Road C3,
Thanh Thanh Cong Industrial Zone,
An Hoa Lane, Trang Bang Town,
Tay Ninh Province, Vietnam

2. Counter-Notice Procedure

If you receive a DMCA takedown notice and believe that the material is not infringing, or you have the right to use the material, you may submit a counter-notice. The counter-notice should include the following information:

  • Identification of the material that has been removed or disabled and its location before removal.
  • Your statement: State that you have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification.
  • Consent to jurisdiction: Consent to the jurisdiction of the federal district court where you are located, or if you are outside the United States, consent to the jurisdiction of the district court where Cleenova is located.
  • Signature: Your physical or electronic signature.

Please send your counter-notice to:
Email: support@cleenova.com
Address: Lot B5.2, Road N10, Lot B7.2, Factory A16.2, Road C3,
Thanh Thanh Cong Industrial Zone,
An Hoa Lane, Trang Bang Town,
Tay Ninh Province, Vietnam

3. Repeat Infringer Policy

Cleenova reserves the right to terminate the accounts of users who are deemed repeat infringers under applicable laws and company policies.

4. Measures Against Infringement of Cleenova’s Copyright

Cleenova takes any infringement of our store content or intellectual property seriously and reserves the right to take legal action. For any unauthorized use, reproduction, distribution, or modification of Cleenova’s copyrighted content, we will take the following measures:

  • Send an infringement notice: If we detect unauthorized use of Cleenova’s content, we will contact the infringer directly with a copyright infringement notice, requesting immediate removal or cessation of use.
  • File a DMCA takedown request: If the infringing content is found on a third-party platform (such as social media, e-commerce websites, or search engines), we will submit a DMCA takedown request to the platform to have the infringing content removed.
  • Pursue legal action: When necessary, Cleenova will pursue legal action against individuals or entities infringing on the company’s copyrights or other intellectual property rights and may seek damages.
  • Retain legal evidence: We will collect and preserve relevant evidence of the infringement to support our claims in legal proceedings or requests submitted to third-party platforms.

5. Contact Us

If you have any questions about our DMCA policy or if you discover someone infringing on Cleenova’s copyright, please contact us at: support@cleenova.com